Booking terms

Booking

A booking is valid once you receive the confirmation. It includes a link to reschedule or cancel.

Prices and payment

Prices include VAT and depend on the size of the car. "From" prices are confirmed on site. Payment on site at the visit.

Premium Pass (loyalty card)

Every visit from 1.10.2026 earns stamps on your Premium Pass when you pick up your car. The number of stamps depends on the services: Basic wash, Premium wash, Seasonal wash, Light interior cleaning, Full interior cleaning and Seasonal package 1 stamp, Total interior cleaning, Hard wax and Tyre hotel package 2 stamps, Premium wax, Paint coating and VIP package 3 stamps, Stardust PCS 2 and Paint polishing 4 stamps, NanoCeramic Protect – full set 5 stamps. When you have 9 stamps, on your next visit one wash is free (Basic wash, Premium wash, Seasonal wash, Light interior cleaning, Full interior cleaning, Total interior cleaning, Hard wax, Premium wax, Paint coating, Stardust PCS 2, NanoCeramic Protect – full set, Seasonal package, Tyre hotel package, VIP package and Paint polishing; the most expensive if there are several) (up to 62 €). Extra stamps carry over to your next pass.

Stamps are valid for 24 months from the visit. You can use the reward when booking or at the shop, and it cannot be exchanged for money. A service received free as the reward does not earn stamps. You can see your stamps in your account.

Promo codes

You can enter a promo code when booking, and the discount is shown in the booking summary. A code is valid for the period stated in the offer and can be used once unless the offer says otherwise. One discount per visit: a promo code cannot be combined with the loyalty reward. Discounts cannot be exchanged for money. If you cancel the booking, you can use the code again.

Missed appointments

If you miss an appointment without letting us know 2 times within 12 months, online booking is not available for 12 months. You can still book by phone.

Rescheduling and cancelling

You can reschedule or cancel free of charge from the confirmation link up to 2 hours before the booked time. After that, please let us know by phone at 010 508 9300 or by email at lauttis@premiumautopesu.fi. We do not charge cancellation or no-show fees. Once the service has been performed, it cannot be cancelled. If you are running late, please call.

Tyre hotel

If your tyres are stored with us, book the change at least 24 hours in advance and mention the tyre hotel in the booking message.

Vehicle

Maximum vehicle height is 2.4 m.

Complaints

If you have a complaint about the work, please tell us within a reasonable time, preferably on the spot.

Disputes

We first try to resolve any disagreement with you. As a consumer you can get advice from Finnish consumer advisory services (kkv.fi) and take the matter to the Consumer Disputes Board (kuluttajariita.fi).

Contact

Northdip Finland Oy (Premium Autopesu), Y-tunnus 3363908-9, Lauttasaarentie 28, 00200 Helsinki

lauttis@premiumautopesu.fi · 010 508 9300